Since the EU 261 Regulation was established in 2004, air passengers have been protected against different types of flight disruption

Air Passenger Rights

EU 261 Regulation

Since the EU 261 Regulation was established in 2004, air passengers have been protected against different types of flight disruption. The law confirms that air passengers affected by flight cancellations, flight delays, missed connections and changes in booking must be compensated by the relevant airlines.

Overview: The legal force of the EU 261 Regulation

Check

valid for:

  • Flight passengers who start their air trip from an EU airport or land on an EU airport. In the latter case the airline has to have its headquarters in an EU country.
  • All passengers who have a valid ticket and booking confirmation, no matter if a package tourist, individual traveller or business traveller
Cancelled

not valid for:

  • Passengers who did not check in on time.
  • Passengers traveling on specific ticket fares like free or reduced fares, which are unavailable to the public.
The EU Passenger Rights Regulation has been established to protect flight passengers against the worriment caused by flight cancellations and flight delays, which could have prevented by the airline business.

What is the EU Passenger Rights Regulation for?

The EU Passenger Rights Regulation has been established to protect flight passengers against the worriment caused by flight cancellations and flight delays, which could have prevented by the airline business. The regulation provides flight passengers with a solid protection against travel inconveniences, and of course also serves as a 'motivator' for the airlines to operate more punctual.

The EU Passenger Rights Regulation includes:

  • Flight passenger rights for cancelled flights, flight delays etc.
  • The amount of compensations
  • Services and benefits at the airport, that must be provided by the airlines
  • The right to re-booking a flight or to withdraw from the scheduled flight
  • The right to get correctly informed about the passenger rights

When do I get compensation?

According to the EU Passenger Rights Regulation, your flight has to take off or to land within the EU while in the latter case the airline also has to have its headquarters in an EU country. Passengers are entitled to compensation in these cases:

flight cancellations

If passengers have been informed of the flight cancellation less than 14 days before departure.

flight delays

The flight must have arrived at its final destination at least 3 hours too late.

overbooking of an aircraft

The airline overbooked a flight so that passengers are denied to board.

missed connecting flight

Your final destination is reached at least 3 hours late because of a previous missed connecting flight, which has been a component of the same booking/ticket.

Airlines have to inform customers about their rights

Based on the EU 261 Regulation, airlines must correctly inform their passengers about their flight rights. That means they have to inform their customers in a detailed manner and on time. They must hand out written confirmations in the event of a flight delay and they are legally obligated to provide updated information on their websites.

Flight delay: Your passenger rights

Since the EU 261 Regulation was established in 2004, air passengers have been protected against flight delays. A flight delay of three hours and more has to be compensated by the airline.

The law applies for passengers who start their journey at an EU airport or land on an EU airport whereby in the latter case the airline also has to have its headquarters within the EU. The EU 261 Regulation applies to all air passengers who have a valid ticket and a booking confirmation, no matter if they are package tourists, individual travellers or a business travellers.

My flight rights

The EU regulation of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, of flight cancellations, or of long flight delays. The regulation provides airline customers with a protection against travel inconveniences, and indeed also serves as a 'motivator' for the airlines to operate more transparent and punctual.

Is there a legal distinction between package holidays and business trips?

It does not matter whether passengers are booked on a package holiday on a business trip. The EU law applies to all air passengers who are in the possession of a valid ticket for the relevant flight connection. It applies to all passengers who start their air travel from an EU airport or land on an EU airport, which in the latter case means that the airline also has to have its headquarters within the EU.

It does not matter whether passengers are booked on a package holiday on a business trip.

Compensation for a delayed flight

Flight passengers suffering a flight delay of more than three hours which is due to an airline's mistake will be able to claim up to 600 Euro compensation. Based on the EU flight passenger rights the amount of compensation is depending on the flight distance. The following list displays the different amounts of compensation:

Flight passengers suffering a flight delay of more than three hours which is due to an airline's mistake will be able to claim up to 600 Euro compensation.
Distance of air route is less than 1500 km Arrow compensation: 250,00 Euro
Distance of air route is between 1500 km and 3500 km Arrow compensation: 400,00 Euro
Distance of air route is more than 3500 km Arrow compensation: 600,00 Euro

How do I get my compensation?

The first step to do is to ensure that you are actually eligible for receiving a compensation. This can sometimes be an annoying and difficult procedure. You need to get access to specific flight databases, you need to compare your own situation with similar cases and you must check whether your individual case is regulated by the EU law. In the end it means that for a private person (without any legal expertise) it can be quite exhausting to claim for a compensation.

Don't stress yourself and check your entitlement to compensation by using our online-calculator! We support our customers by taking the required steps to claim compensation. It's easy and fast: You just need to enter your flight data into the online form – it only takes a few moments. After that you can see whether you are entitled or not. In the case that our compensation calculator confirms that you are eligible for a compensation payment, we recommend to directly mandate us to take over your case. Save time and reduce needless annoyance – FairintheAir will handle everything for you!