Strikes are typical causes for flight cancellations.

Flight cancellation or flight delay due to strike?

Strikes are typical causes for flight cancellations. According to the EU law, airlines are unluckily not in charge of cancelled flights caused by strikes. That means flight passengers are not able to make compensatory claims in these cases. Only food/snacks and drinks will be made available for customers at an affected airport. In addition the airline is expected to organize an alternative transport for its passengers.

Die EU-Flugrechteverordnung besagt jedoch, dass Flugpassagieren eine Versorgung mit Mahlzeiten und Getränken am Flughafen zusteht. Zudem haben Fluggäste ein Recht auf schnellstmöglichen Alternativtransport.

When am I eligible to compensation in the event of a strike?

  • The booked flight does not fall within the immediate strike period.
  • The flight disruption happened in the last 3 years ago.
  • You have checked in for your flight on time.
  • The flight took off from the EU or landed in the EU.
  • You arrival time is at least 3 hours delayed.

What to do in the event of a strike?

  • Get a confirmation from the airline documenting the cause of the cancelled flight!
  • Gather all documents, receipts of expenses, vouchers and alternative tickets!
  • Ask for the free food/snacks and drinks at the airport!
  • Verify your compensation payment by using the FairintheAir online form.

Do I get a compensation for cancelled flights caused by strikes?

As established by EU law, air passengers are eligible to receive up to 600 Euro in cases of flight cancellations, flight delays or overbooked flights. The exception to the rule are flight disturbances caused by so-called ‘extraordinary circumstances’. In some cases airlines are unfortunately under no obligation to compensate its customers. But there are also exceptions to this rule.

In some cases an airline may indeed be held liable for damages caused by cancellations, flight delays or denied boardings. According to the European Regulation, the flight has to have taken off from a EU airport or it has to have landed in a country belonging to the European Union. Your claims are legal up to 3 years retrospectively. FairintheAir is at your service – fast and unbureaucratic!

Claiming compensation in the case of strikes

In the case that your booked flight does not fall within the actual strike period, but is cancelled due to a side-effect of the strike, it might be worth to check your claim to compensation. If other flights are taking off and landing on schedule again after the actual strike period but you are still denied boarding you should check your entitlement to compensation by using the FairintheAir calculator.

How much compensation can be claimed?

For flights delayed by more than 3 hours, flight cancellations or denied boardings the EU Regulation allocates different amounts of compensation which depend on the flight distance.

Strike at the airport: Do I need to appear?

It's important to check in on time, especially if the strike lasts only for a short time. The airline offers its customers an alternative flight - mostly at short notice!

Note: In the case you have to deal with an extended waiting period you should remain at the gate. If the strike lasts for a few days, you should ask the airline in advance at which time your alternative flight is envisaged. In this case customers of course do not have to turn up at the airport on time.

Should I book an alternative transportation on my own?

You airline has the obligation to inform you as fast as possible about your flight cancellation and also has to find you an alternative transportation. Airlines often try to work with their affiliates to cover flight cancellations by rebooking air passengers to flights operated by its partners. If a flight is cancelled due to a strike customers can also independently contact the airline in order to change the booking (free of charge) or to cancel the flight (costless).

It's important to check in on time, especially if the strike lasts only for a short time
In the case that a domestic flight has been cancelled, it might be worthwhile to take a train instead.

Taking a train or a bus alternatively?

In the case that a domestic flight has been cancelled, it might be worthwhile to take a train instead. Your flight ticket ca be changed by the airline to allow you to travel by bus or train alternatively. Usually this service is free of charge.

Attention: Be careful, if you go ahead and buy a train ticket on your own! If the train ticket turns out to be more expensive than the initially booked flight, you might end up to pay the difference out of your own pockets.

Grundsätzlich gilt: Bewahren Sie alle Belege über den Fahrkartenkauf gut auf, sodass Sie sie im Nachhinein bei der Airline einreichen können. Nur so haben sie eine Chance, dass die Kosten des selbst gekauften Bahntickets durch die Fluggesellschaft tatsächlich übernommen werden.

Alternative transport by hired car

In most off all cases it's kind of difficult to organize an alternative transportation by hired car. If an airline will refund its customers for the cost of a rental car is a matter of negotiation. An airline is not legally obligated to organize an alternative transportation by car.

In most off all cases it's kind of difficult to organize an alternative transportation by hired car.

How do I get my compensation?

The first step to do is to ensure that you are actually eligible for a compensation payment. This can sometimes be a complicated and stressful procedure. You need to get access to specific flight databases, you need to compare your case with similar situations and you must check whether your individual case is regulated by the EU flight passenger law. That means, for a private person without the legal expertise it can be quite complicated to claim for a compensation.

Due to our extensive expertise in the context of flight rights as to the efficacious cooperation with contract lawyers FairintheAir is able to claim your rights as fast and uncomplicated as possible. We enforce your rights! Check your entitlement to compensation within a few minutes by using the FairintheAir compensation calculator!

Long waiting time at the Airport: What are my passenger rights?

In the case you have to suffer a long waiting time at departure you are entitled to special benefits on top of your regular compensation payment. No matter of whether the airline is actual responsible for the cancellation or not. The airline is required to provide its flight passengers with snacks/food and drinks!

2 hours waiting time at the airport
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You are entitled to receive drinks and snacks for free, phone calls, emails.
3 hours waiting time at the airport
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You are entitled to receive drinks and snacks for free, phone calls, emails.
4 hours waiting time at the airport
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You are entitled to receive drinks and snacks for free, phone calls, emails.
5 hours waiting time at the airport
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You have the possibility of withdrawing from the flight (free of charge). You have the right to alternative transportation(free of charge).
More than one day waiting time
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You are able to take advantage of one night free accommodation and return transportation to/from the airport.