In case you have to suffer a delayed flight (more than 3 hours), you may be due 250 up to 600 Euro in compensation from the airline.

Compensation for flight delays

In case you have to suffer a delayed flight (more than 3 hours), you may be due 250 up to 600 Euro in compensation from the airline. Based on the EU Regulations the airline itself has to be responsible for the disruption. The minimum entitlement is 250 Euro per flight passenger.

When do I get a flight delay compensation payment?

Based on the EU Regulation, an air passenger compensation for flight delays is calculated based on the flight distance. Flights that are delayed at least 3 hours are entitled to a compensation payment. For your flight delay on a short distance which is up to 1500 km you are able to receive a compensation payment of 250 Euro. A delayed flight on medium distance which is between 1500 km and 3500 km can be compensated with 400 Euro. Passengers who suffer long distance flight delays (over 3500 km) are due 600 Euro compensation payment.

Claiming your flight rights retrospectively

For a short distance flight (up to 1500 km) your compensation is 250 Euro. A delayed flight on medium distance (1500 km - 3500 km) is compensated with 400 Euro. Long distance flight delays (over 3500 km) are compensated with 600 Euro. It's possible to claim on flights as far back as 3 years. For your claim to be eligible for a compensation payment, your flight has to depart within the EU or, if it lands in an EU country the airline has to have its headquarters in the EU.

Flight routes and compensation

Short distance flight route: up to 1500 km Arrow compensation payment: 250 Euro
Medium distance flight route : up to 3500 km Arrow compensation payment: 400 Euro
Long distance flight route : more than 3500 km Arrow compensation payment: 600 Euro

Delayed and arrival time

Delays are calculated based on the actual arrival time, not on the time of departure! The time of arrival is defined as the moment when the plane reaches its final destination and at least one of its doors is open. This is based on the assumption that this is the moment when air passengers are actually permitted to disembark the aircraft.

Delays are calculated based on the actual arrival time, not on the time of departure

Your right to compensation as a business traveller

If one has suffered a delayed flight in context of a business travel it will be the passenger itself who receives the compensation payment, not the employer or any third person who actually booked and/or paid the trip. That means it is always the person who indeed suffered the inconvenience of experiencing the flight delay that is eligible to receive the compensation payment.

How do I get a compensation if my flight is delayed?

The first step to do is to ensure that you are actually eligible for a compensation payment. This can sometimes be a complicated and stressful procedure. You need to get access to specific flight databases, you need to compare your case with similar situations and you must check whether your individual case is regulated by the European flight passenger law. That means for a private person without the legal expertise it can be quite complicated to claim for a compensation.

A fair service and good prospects of success

By use of our free online calculator you are quickly able to prove whether you are entitled to a claim against the airline. FairintheAir takes care of everything else: Within a few minutes our software analyses thousands of flights, gets fast access to meteorological date and checks whether the submitted case is regulated under EU air passenger law or not.

Check your compensation eligibility HERE.

In the case you are qualified for compensation for your delayed flight you should directly instruct us to start asserting your flight rights. In close cooperation with specialized lawyers and experts we are capable to work fast and success-oriented.

Better service through experience

We have a lot of experience in dealing with airlines. We don't get the run-around. We get you your compensation! If necessary FairintheAir pursues your case through the courts. In this case we carry the full financial risk. Should we – against all expectations - fail to succeed with your case, we bear all costs.

Flight delay: passenger rights at the airport

If you have experienced a delay at departure you are entitled to get benefits, no matter whether the airline is responsible for the flight delay or not.

Short distance air route up to 1500 km Arrow delay over 2 hours Arrow free drinks and free snacks
Medium distance air route up to 3500 km Arrow delay over 3 hours Arrow free drinks and free food
Long distance air route more than 3500 km Arrow delay over 4 hours Arrow free drinks and free food

What if my flight is delayed for an extended period of time?

If your flight is delayed for more than 5 hours, you have the possibility of withdrawing from the flight. The airline will be obliged to refund you the full price of your flight ticket.

Alternatively you have the right to ask the airline to arrange the fastest possible alternative form of transportation. If demanded, the airline is also obliged to transfer their customers back to their actual departure point.

Flight delay until the following day

If the departure of your flight is postponed until the following day, you are able to take advantage of one night free accommodation and free transportation to/from the airport. Mostly the airlines organize the accommodation and transfers and inform their customers of the arranged procedure. Note: Make sure that you get a written confirmation of all communication with the airline!

'Extraordinary circumstances' in cases of flight delay

As so-called extraordinary circumstances apply:

  • strikes
  • airport closures
  • airspace closures
  • political instability
  • unavoidable security risks
  • bad weather conditions
  • bird strike at aircraft engines

In these cases airlines are not legally bound to pay compensation.

As so-called extraordinary circumstances apply