In case you have to suffer a cancelled flight, you may be due 250 up to 600 Euro in compensation from the airline.

Compensation and flight cancellations

In case you have to suffer a cancelled flight, you may be due 250 up to 600 Euro in compensation from the airline. Based on the EU Regulations the airline itself has to be responsible for the cancellation. The minimum entitlement is 250 Euro per passenger.

Passenger rights in the event of a flight cancellation

  • Get your flight ticket refunded
  • Get a replacement flight
  • Get a compensation payment of up to 600 Euro
  • Get food/snacks and drinks provided by the airline

What should I do in the event of a flight cancellation?

  • Get a confirmation from the airline documenting the cause of the cancelled flight!
  • Collect all documents and vouchers!
  • Ask for the free food/snacks and drinks at the airport!
  • Verify your compensation payment by using the FairintheAir online form.

Getting compensation for a cancelled flight?

The EU Passenger Rights Regulation entitles air passengers to a full reimbursement of the flight ticket price, or to an alternative transportation. In the event that passengers were informed of the flight cancellation less than 14 days prior to take off, they are are eligible to a compensation payment of up to 600 Euro. The actual amount of compensation depends on the flight distance and the time of departure and arrival.

Do I have the same rights on a package holiday or on a business trip?

The initial ticket price bares no relevance to passengers claims. Air passengers who travelled on package holidays or business trips are of course also able to claim compensation.

Advancement of flight date

In the event that your booked flight is accelerated, this situation is considered to be the same as a flight cancellation, i. e. you are entitled to a compensation. Generally: The earlier the airline informs its flight passengers about the rescheduled flight times, the smaller are the chances of successfully claiming a compensation payment.

The following listing shows different situations
The following listing shows different situations

The following listing shows different situations:

The airline informed its passengers

Departure/Arrival of the replacement flight

Right to compensation

  • more than 14 days before departure
  • irrelevant
  • no
  • 7 to 14 days before departure
  • departure maximum 2 hours earlier
  • arrival maximum 4 hours late
  • departure more than 2 hours too early
  • arrival more than 4 hours too late
  • no
  • no
  • yes
  • yes
  • less than 7 days before departure
  • departure maximum one hour too early
  • arrival maximum two hours late
  • departure more than one hour earlier
  • arrival more than two hours late
  • no
  • no
  • yes
  • yes
What conditions have to be met in order to claim compensation?
What conditions have to be met in order to claim compensation?

What conditions have to be met in order to claim compensation?

  • Tick The airline has to be responsible for the cancellation.
  • Tick The check-in was on time.
  • Tick The flight was due to depart within the EU or land within the EU. (If landed in the EU, the airline must also have its headquarters in an EU country.)
  • Tick The cancelled flight does not date back more than 3 years.
Should these conditions are met,
you are entitled to the following compensation
Should these conditions are met,
you are entitled to the following compensation

Should these conditions are met,
you are entitled to the following compensation:

  • short-haul flight up to 1500 km Arrow compensation: 250,00 EURO
  • medium-haul flight up to 3500 km Arrow compensation: 400,00 EURO
  • long-haul flight more than 3500 km Arrow compensation: 600,00 EURO

Flight cancellations – ticket refund or alternative transportation?

In general: Airlines are required to inform its passengers of a flight cancellation as quick as possible.

Should passengers not be entitled to compensation, because the airline informed them early enough, i.e. more than 2 weeks in advance, the airline nevertheless has to offer a replacement flight or must refund the full price of the booked flight ticket.

You have these options:

  • Option 1 / flight cancellation Arrow reimbursement of the initial flight ticket price
  • Option 2 / flight cancellation Arrow alternative transport by air or rail (as quick as possible)
  • Option 3 / flight cancellation Arrow alternative transportation at a later date

Your right to compensation as a business traveller

If one has suffered a flight cancellation in context of a business travel it will be the passenger itself who receives the compensation payment, not the employer or any third person who actually booked and/or paid the trip. That means it is always the person who indeed suffered the inconvenience of experiencing the annulated flight that is eligible to receive the compensation payment.

When do I get compensation payment for a cancelled flight?

Based on the EU Regulation, an air passenger compensation for flight cancellations is calculated based on the flight distance. For your flight on a short distance which is up to 1500 km you are able to receive a compensation payment of 250 Euro. A flight on medium distance which is between 1500 km and 3500 km can be compensated with 400 Euro. A long-haul (over 3500 km) can be compensated with 600 Euro.


Compensation payment is not depending on the originally paid ticket price

By use of our free online calculator you are quickly able to prove whether you are entitled to a claim against the airline or not. FairintheAir does the rest: Within a few minutes our claim check software analyses thousands of flights, gets fast access to meteorological date and checks whether the submitted case is regulated under EU air passenger law or not.

Check your compensation eligibility by using our online calculator!

In the event that you are qualified for compensation for your cancelled flight you should directly instruct us to start asserting your flight rights. In close cooperation with expert lawyers we are capable to work very fast and success-oriented. Note: Your compensation payment is not depending on the originally ticket price you paid.

Why is it so difficult for a private person to assert the rights?

Unfortunately most airlines do not care that much of complaining passengers. In the unusual event that they do, they often opt to respond to passengers' complaints by sending standardized mails asking their customers to wait for a extended period of time. Another common practice is to offer discount coupons and vouchers, which are mostly way lower in value than the actual compensation their passengers are entitled to.

Airlines do not always inform passengers of their rights. Without legal knowledge, flight passengers are often pretty lost and do not know how to claim compensation. FairintheAir refuses to accept this practices! Our experienced lawyers and our legal expertise at the EU level make us fit to support you in obtaining the compensation payment for your cancelled flight. FairintheAir enforces your flight rights!

Flight cancellation: passenger rights at the airport

If you have experienced a flight cancellation you are entitled to get benefits, no matter whether the airline is responsible for the cancelled flight or not.

  • short-haul flight up to 1500 km Arrow 2 hours waiting time or more Arrow free drinks andfree snacks
  • medium-haul flight up to 3500 km Arrow 3 hours waiting time or more Arrow free drinks and free food
  • long-haul flight more than 3500 km Arrow 4 hours waiting time or more Arrow free drinks and free food

'Extraordinary circumstances' in the event of flight cancellations

Airlines are not responsible for all flight cancellations. In the case of so-called extraordinary circumstances, they are free from their obligation to compensate their passengers. As so extraordinary circumstances apply strikes, airport closures, airspace closures, political instability, unavoidable security risks, bad weather conditions or bird strike at aircraft engines.

Note: If the airline could have prevented the problem, for instance if the airline cited bad weather conditions but failed to ensure that there were adequate supplies of deicer before the start of wintertime it may be deemed responsible for the cancellation. If flights operated by other airlines were able to depart on time, the matter is clear. But nonetheless this is not a thing that flight passengers can easily prove. Our legal experts get a clear assessment of the situation by having access to specific databases containing meteorological information. The access to this data allows FairintheAir to provide the evidence to establish an airline's obligation for cancelled flights. FairintheAir is here to help you – fair, fast and competent!